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October 4, 2019

Yes, our voicemail drop is ready for our clients. If you reach clients or prospects voicemail box, simply drop a pre-recorded message into her/his voicemail box with a click of a button.

You can upload up to 10 different voicemail recordings to choose from.

Cheers and ha...

September 30, 2019

FONREACH is now an approved app by Freshdesk!!!
We are listed in their Marketplace.

Incoming, outgoing calls and voicemail create support tickets directly in Freshdesk now.

All your support calls are logged inside your Freshdesk ticketing system.

Cheers and happy supporti...

September 27, 2019

Do you need help with your Pipedrive CRM?

FONREACH is now a certified Pipedrive expert, which makes it even easier to integrate your FONREACH telephony system into your Pipedrive CRM. Our team can help to streamline and configure your Pipedrive environment.`

Happy action...

September 26, 2019


You can now auto-create Freshdesk tickets if a caller leaves a voicemail message.

You can now create your own:

  • Incoming Call Ticket Label

  • Outgoing Call Ticket Label

  • Voicemail Ticket Label

You can now set the following values for each FONREACH extension:


September 22, 2019

Hot Update:
SMS-Templates are now available!
Create your SMS templates and access them directly from Pipedrive! :-)
Happy Texting

September 20, 2019

FONREACH cloud contact center/pbx is now integrated into the Freshdesk ticketing system and creates support tickets, including call recording links for incoming calls to support numbers, ring groups or queues.


September 19, 2019

Incoming SMS messages can now be sent to your specific Slack channels! The slack messages contain the link to your Pipedrive CRM as well. Incoming SMS are auto-assigned to deals and contacts!

September 16, 2019

You can now send/receive SMS directly inside Pipderive from your People or Deal detail page.

Happy Texting

August 30, 2019

With our new Artificial Intelligence Sentiment Module, you can now perform "Voice of Customer Analytics"

Analyze customer interactions from telephone transcriptions (our transcription module), and discover what factors drive the most positive and negative experiences. Y...

August 14, 2019

Super Cool New Feature!!!

FONREACH can now transcribe your calls into text and stores the transcribed text into your CRM.

You can now text search your call recordings.

We will add additional NLP features (Natural Language Processing) like:

- Keyphrase Extraction
- Sentim...

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October 4, 2019

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