+

a perfect combination, setup in 5 minutes 

Simply Authorize Capsule to work with FONREACH via Capsule Integration and your are good to go!

Up and running in 5 Minutes!

Easy Setup

Records all your missed calls to your users or call queues by automatically creating a Capsule task. If the incoming number exists in capsule the respective company and contact will be linked to the activity.

Missed Calls

Outgoing Calls

Recording

Call Pop-Up

All incoming connected calls are assigned to the respective Capsule user via a call log activity. If the incoming phone number exist in any of your clients records, the call will be referenced to the client.

Connected Calls

All call recordings are easy accessible via HTML link from any Capsule call related activity without the need of searching the call in Fonreach.

 

If the incoming number is assigned to a company or contact the Fonreach call center agent will be provided with a pop-up screen containing the information stored in your Capsule CRM.

 

All your users calls are logged as activities in Capsule with the respective status:
 

- Completed

- Busy

- No Answer 

 

Capsule Integration Manual

V. 1.1

Date: 1. October 2017

Author: Miles Becker