a perfect combination, setup in 5 minutes
Simply Authorize Capsule to work with FONREACH via Capsule Integration and your are good to go!
Up and running in 5 Minutes!
Records all your missed calls to your users or call queues by automatically creating a Capsule task. If the incoming number exists in capsule the respective company and contact will be linked to the activity.
All incoming connected calls are assigned to the respective Capsule user via a call log activity. If the incoming phone number exist in any of your clients records, the call will be referenced to the client.
All call recordings are easy accessible via HTML link from any Capsule call related activity without the need of searching the call in Fonreach.
If the incoming number is assigned to a company or contact the Fonreach call center agent will be provided with a pop-up screen containing the information stored in your Capsule CRM.
All your users calls are logged as activities in Capsule with the respective status:
- No Answer
Date: 1. October 2017
Author: Miles Becker