Experience the World's Leading Cloud-Based Call Center Software

Create the call center your customers and agents deserve.

Advanced Routing

 

There is no need to transfer callers from agent to agent. With our skill-based routing and interactive voice response (IVR) systems, your clients are routed to the right agent immediately without waisting time. 

Reporting & Monitoring

 

Improve your sales and customer satisfaction with FONREACH vast amount of call monitoring capabilities and customised reporting tools.

With FONREACH you have a real-time view into all aspects of your contact centre and office PABX system.

KPI Management

 

Test and evaluate your contact centre agents performance with the built in scorecard system.

The scorecard and call review modules will help you to objectively measure and improve your agents skills and create the necessary KPI reports you need to reward your team members.

How to Create Your FONREACH Contact Centre

and  Office PABX

Step 1: Sign Up

 

Request a free demo from
our website.

A FONREACH expert will then help
you create your FONREACH droplet.

Step 2: Rent a Number

With your FONREACH credit,
purchase a new phone number
for the country and area code of
your choice. Pick from over 60

countries!

Step 3: Add Users

 

Click the “Add Users” link to give your team access to FONREACH. Simply enter their name and email address
and they will be sent an invitation.

Step 4: Configure

 

Now that your call center has users, assign each to their appropriate ring group. You can then customize your
IVR system with the dropdown menu and text-to-speech prompts.

Step 5: Make and Receive Calls

Test out your new call center by using the in-browser keypad to place a call. Once the call is over, you can select a disposition code and add a note to the call log.

Additional Webinars

  • Integration into CRM, and HelpDesk applications 

  • Workforce Management

  • KPI and Scorecards

  • Call Recording and Compliance

Live Demonstrations Delivered by FONREACH Product Experts

Build your contact centre in a hour

Join this live demo for a comprehensive overview of FONREACH technology and a step-by-step plan to rapidly deploy a cloud contact center solution – Inbound, Outbound and Blended. This webinar will cover features such as ACD and Skills-Based Routing, IVR, CTI, Outbound Dialing - Predictive and other Dialer modes to increase agent productivity, List Import, Reporting and more. Session includes a live Q & A session..