Designed for the cloud

To manage millions of calls every day, FONREACH deploys and operates in  a combination of redundant data centers around the globe. State-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result: Powerful, scalable, and secure cloud solutions that many of the biggest names in business trust to run their contact centers

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Data Centers

Speed & Scalability

FONREACH utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. By employing only proven, state-of-the-art solutions, FONREACH data centers keep contact centers running smoothly and seamlessly with no interruptions. FONREACH data centers currently process over 1 billion customer interactions a year in our cloud infrastructure.

Our cloud software architecture delivers flexible application and storage capacity. Utilizing a distributed and redundant server farm, FONREACH can scale rapidly on demand and nimbly shift resources in response to a natural disaster.

High Availability

For organizations that rely on high-volume contacts, nothing is more important than up-time. FONREACH has relentlessly upgraded its data centers to process millions of inbound and outbound calls for some of the biggest names in the outsourcing, financial services, insurance, healthcare, retail, education, and energy industries—companies that cannot afford interruptions in service.
 

FONREACH data centers are designed to provide contact center solutions that are available when you need them, with sophisticated architecture that is fast, secure, and scalable. Geographically distributed on the west and east coasts, our data centers operate 24/7 and provide customers an option to choose geo-redundancy—the ability to route traffic to an alternate facility.

Our Data Center Partners

Network Monitoring

The FONREACH Network Operations Center (NOC) delivers advanced surveillance of all FONREACH systems, servers, and applications. Visual and audible alarms automatically alert NOC personnel to potential issues and system events in real time. Additional monitoring and reporting tools provide short and long-term trending data. With these solutions in place, NOC team members can literally “see” network activity as it happens and address potential issues before they develop. Ensuring first-level response 24/7, our NOC gives clients the knowledge and peace of mind that our team is always at the controls and monitoring the network.

Cloud Security

The FONREACH architecture is deployed using hardened and secure data centers, which are designed to host mission-critical applications and databases. These data centers include fully redundant subsystems and compartmentalized security zones controlled by biometric access control methods. Our data centers are regularly audited under AICPA AT 101 or SSAE 16 standards demonstrating robust data protection controls.

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