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Highrise Integration

a perfect combination, setup in 5 minutes 

Simply add your Highrise API-Token and your Highrise URL and your are good to go! Up and running in 5 Minutes!

Easy Setup

Records all your missed calls to your users or call queues by automatically creating a Highrise activity. If the incoming number exists in Highrise the respective company and contact will be linked to the activity.

Missed Calls

All incoming connected calls are assigned to the respective Highrise user via a call activity. If the incoming phone number exist in any of your clients records, the call will be referenced to the client.

Connected Calls

Highrise Integration Manual

V. 1.2

Date: 11. April 2017

Author: Miles Becker

Outgoing Calls

All your users calls are logged as activities in Highrise with the respective status:
 

- Completed

- Busy

- No Answer 

If the incoming number is assigned to a company or contact the Fonreach call center agent will be provided with a pop-up screen containing the information stored in your Highrise CRM.

Call Pop-Up

Recording

All call recordings are easy accessible via HTML link from any Highrise call related activity without the need of searching the call in Fonreach.