What kind of  phones can you use with FONREACH ?

100% Certified Softphone Brands

100% Certified Deskphone Brands

Bria 5 

Windows, MAC,Android iOS

http://www.counterpath.com

Bria - Team Edition

Windows, MAC,Android iOS

http://www.softphone.com

Zoiper

Windows, MAC,Android iOS

http://www.zoiper.com

How to review your agents with FONREACH?

 

Create a new scorecards and add questions to it. Like: “Did the agent state he name?” etc…

 

You can weight each question and create the respective answers. The system allows you to create as many questions and answers as you need.

When you are done with your scorecard you create a new call review.
Reviews are per agent. Maybe you name it something like: “January Sales Call Review - John Smith”

How to review and score calls?

Before you can start the review you need to assign calls to the individual reviews.

 

This is achieved by simply searching for calls in the call recording module. You can listen to the calls and assign the calls to a review.

 

Of course you can tag a call in a certain position (time into the call) and make some notes.

During the review you can then easily listening into the calls starting at the right position.

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