With our new Artificial Intelligence Sentiment Module, you can now perform "Voice of Customer Analytics"
Analyze customer interactions from telephone transcriptions (our transcription module), and discover what factors drive the most positive and negative experiences. You can then use these insights to improve your products and services.
All your calls can be rated Positive, Negative, Mixed or Neutral (each call has the score details attached as well).
As supervisor can easily find all your negative calls and try to save the day talking to your team and frustrated clients.
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