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ZOHO Integration

a perfect combination, setup in 5 minutes 

Easy Setup

Missed Calls

Connected Calls

Simply click on enable ZOHO and authorize FONREACH to connect to your ZOHO account! Up and running in 5 Minutes!

Records all your missed calls to your users or call queues by automatically creating a ZOHO activity. If the incoming number exists in ZOHO the respective company and contact will be linked to the activity.

All incoming connected calls are assigned to the respective ZOHO user via a call activity. If the incoming phone number exist in any of your clients records, the call will be referenced to the client.

Recording

Outgoing Calls

Call Pop-Up

All call recordings are easy accessible via HTML link from any ZOHO call related activity without the need of searching the call in Fonreach.

The recordings can be played and downloaded directly in ZOHO

If the incoming number is assigned to a company or contact the Fonreach call center agent will be provided with a pop-up screen containing the information stored in your ZOHO CRM.

All your users calls are logged as activities in ZOHO with the respective status:
 

- Completed

- Busy

- No Answer 

ZOHO Integration Manual

V. 1.1

Date: 25. November 2018

Author: Miles Becker